Privacy Policy
Who We Are
Hoopoe Electric ("we", "us", "our") operates via https://www.hoopoe-electric.com/ and provides private hire and electric transportation services within the United Kingdom.
Contact details:
- Email: info@hoopoe-electric.com
- Telephone: 02031707588, 07791738725
- Address: 79 College Rd, Harrow HA1 1BD, United Kingdom
We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner in accordance with the UK GDPR and the Data Protection Act 2018.
Why We Collect and Use Personal Information
Customers
We collect and process personal information to enable us to provide our transportation services efficiently. This includes, but is not limited to:
- Full name
- Contact details (email address and telephone number)
- Pickup and drop-off locations
- Travel dates, times, and journey details
This information is required to manage bookings, communicate with customers, allocate appropriate vehicles, and deliver our services (including airport transfers, corporate travel, events, and private hire).
Drivers and Staff
We collect and process personal information relating to our drivers and staff for operational, administrative, legal, and payroll purposes.
Marketing Communications
With your consent or where permitted by law, we may use your contact details to send you marketing communications about Hoopoe Electric services that may be of interest to you. Marketing communications are sent by email only.
You may opt out of marketing communications at any time by using the unsubscribe link included in each email or by contacting us directly.
Sharing Your Personal Information
We do not sell your personal data. Your information may only be shared in the following circumstances:
- Legal and regulatory obligations: Where disclosure is required by law, court order, or regulatory authority (including law enforcement and fraud prevention agencies).
- Professional advisers: We may share data with professional advisers such as accountants, legal advisers, compliance consultants, and IT providers where necessary. All such parties are contractually required to keep your data confidential and secure.
How Long We Keep Your Personal Information
Customer personal data is retained for up to six (6) years after the completion of services, to comply with legal, accounting, and complaint-handling requirements.
Marketing data is retained until you withdraw consent or opt out of receiving marketing communications.
Your Rights Under Data Protection Law
You have the following rights in relation to your personal data:
- Right of Access – You may request a copy of the personal data we hold about you.
- Right to Rectification – You may request that inaccurate or incomplete personal data be corrected.
- Right to Erasure ("Right to Be Forgotten") – You may request deletion of your personal data where there is no lawful reason for us to continue processing it. Please note that data cannot be erased while services are ongoing.
- Right to Restrict Processing – You may request that we limit how your personal data is used in certain circumstances.
- Right to Object – You may object to the processing of your personal data, including for marketing purposes, at any time.
- Right to Data Portability – You may request your personal data in a commonly used, machine-readable format (such as Word or Excel).
How to Exercise Your Rights
You can exercise any of your data protection rights by contacting us using the contact details listed above. We may request proof of identity before processing your request.
How to Make a Complaint
If you have concerns about how we handle your personal data, you may contact us directly using the details above. We aim to resolve all complaints promptly and fairly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.